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TERMS & CONDITIONS

General Information

  • Brand Name: The Lunéa

  • Website: [www.thelunea.com]

  • Customer Support: support@thelunea.com

  • Business Operations: We operate internationally, supplying high-quality jewellery directly to customers across the United Kingdom.

Products, Pricing, Payments & VAT

  • Product Descriptions: We take every care to ensure that all descriptions, details, and prices of our jewellery are displayed accurately. However, slight variations in colour or appearance may occur due to screen settings.

  • Pricing: All prices displayed on our website are quoted in British Pounds (£ GBP).

  • Accepted Payment Methods: We accept secure payments via major credit and debit cards (including Visa, Mastercard, and American Express) as well as trusted digital payment providers like PayPal and Apple Pay. All transactions are encrypted and processed securely.

  • Taxes and Customs: In compliance with UK regulations, for orders valued below £135, VAT is handled appropriately according to marketplace and import guidelines. You will not face unexpected customs fees upon delivery for standard consumer orders within these limits.

Orders and Contract Formation

  • When you place an order on our website, you are offering to purchase a product subject to these Terms and Conditions.

  • All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order placed with us.

  • Once an order is dispatched, you will receive a dispatch confirmation email, at which point the formal contract between you and The Lunéa is established.

Delivery

  • We dispatch orders within 2 to 4 business days. Estimated delivery times are typically 7 to 15 business days following dispatch.

  • Risk of loss and title for items pass to you upon delivery to the specified carrier or address. Please ensure your delivery address is entered correctly at checkout, as we cannot be held responsible for parcels sent to incorrectly provided addresses.

Returns, Refunds and Cancellations

  • You have the legal right to cancel your contract and return your items within 14 days of receiving your order, in accordance with UK consumer protection laws.

  • Returned pieces must be unworn, in their original packaging, and accompanied by proof of purchase.

  • Due to health and hygiene regulations, pierced earrings cannot be returned or exchanged unless faulty.

  • Return delivery costs are the responsibility of the customer unless the item arrived damaged or defective.

Intellectual Property

  • All content included on this website, including text, graphics, logos, images, and product names (such as The Lunéa and our proprietary product designations), is the property of The Lunéa and is protected by international copyright and intellectual property laws. Unauthorised use is strictly prohibited.

Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of the UK.

Privacy Policy

Last updated: 1, September 2026

At The Lunéa ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, and safeguard your personal information when you visit our website ([www.thelunea.com]) and purchase our jewellery.

In compliance with the UK General Data Protection Regulation (UK GDPR), we ensure that your personal data is processed lawfully, fairly, and transparently.

 

1. Information We Collect

 

When you interact with our website, we may collect and process the following data about you:

Personal Identification Information: Your name, billing address, delivery address, email address, and telephone number when you place an order or contact us.

Payment Details: Secure payment information processed via our third-party payment gateways (such as Stripe, PayPal, or credit card processors). Please note that we do not store full credit card details on our servers.

Technical Data: Information about your device, IP address, browser type, and how you navigate our website, collected via cookies and analytics tools to improve your shopping experience.

 

2. How We Use Your Information

 

We use your personal data only for legitimate business purposes, including:

Processing and dispatching your jewellery orders.

Communicating with you regarding your order status, tracking updates, or customer care inquiries.

Managing returns, exchanges, or warranty queries through our designated operations.

Improving our website design, product curation, and overall customer service.

 

3. Sharing Your Information:

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We respect your privacy and never sell your personal data. We only share your information with trusted third parties who assist us in operating our business and serving you, such as:

Logistics & Fulfilment Partners: Couriers (e.g., YunExpress, Royal Mail) to deliver your parcels.

Service Providers: Platform hosts (Wix) and secure payment gateways necessary to complete transactions.

Legal Compliance: When required by law, regulation, or UK authorities to protect our rights or prevent fraud.

 

4. Data Security: 

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We implement appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorised way. All online transactions are encrypted using secure socket layer technology (SSL).

 

5. Your Data Protection:

 

Rights Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request the correction of inaccurate or incomplete data.

Request the deletion of your personal data where there is no good reason for us to continue processing it.

Opt-out of marketing communications at any time.

To exercise any of these rights, please contact our privacy team at support@thelunea.com

 

6. Cookies

 

Our website uses cookies to distinguish you from other users, helping us provide you with a seamless browsing experience. You can choose to accept or decline cookies through your browser settings.

 

7. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted directly on this page.

 

8. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Email: support@thelunea.com

Brand: The Lunéa

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